Frequently Asked Questions
Everything you need to know about shopping with OLLY
How do I know which size will fit me best?
We provide a detailed size guide on every product page. Since OLLY collections feature various fits—from slim to oversized—we recommend checking the specific measurements for each garment to ensure the perfect fit.
How long does shipping take and how much does it cost?
Standard shipping typically takes 3-5 business days, while express options are available at checkout. We offer free standard shipping on all orders over $150.
What is your return policy?
We want you to love your purchase. If you are not satisfied, you can return unworn items with original tags attached within 30 days of delivery for a full refund or exchange.
Where are OLLY garments manufactured?
OLLY is committed to ethical fashion. Our collections are produced in certified factories that prioritize fair wages and sustainable manufacturing processes. You can find specific origin details on the label of each item.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options through Klarna and Afterpay.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team or using the 'Manage Order' link in your confirmation email.